5 Ways to Get the Most Out of Your POS Software

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Point of sale software holds a tremendous amount of potential for restaurants. It allows staff to take orders and operate mistake free. Through advanced tools and automated approaches, hospitality businesses can keep up with changes in an increasingly competitive market. Yet, many businesses fail to use their POS software to its maximum potential — many features go unused.

Try These Tips

Employers who do not recognised the functionality of their POS software need to become more adept and engaged with it. We have compiled some easy and cost-effective tricks to keep your employees engaged with their daily activities.

Provide Training

After employees are trained on new software, it is assumed that they will use the software to its fullest potential. However, this is often not the case. During training staff will have an order of importance for the functions that are necessary to perform their job. Many times, the less important functions are not properly used.

In order to avoid this, conduct regular and brief training sessions on all the functions relevant to the staff.  This way everyone will be up-to-speed and able to use the software to its fullest potential. This training can also educate new employees that are unfamiliar with the software. Training sessions can be booked at for anytime with our support team between 9am – 5pm Monday to Friday free of charge.

Customer Resource Tool

Deliverit’s Pos software has an in depth customer management tool. More than a list of customers, it records their contact information and remembers details about their interactions with your business. Having this information allows you to drill down and see the demographics of your customers, the geographical coverage of your business, your customers buying habits and most importantly their contact information. All of this becomes excellent marketing data to deepen your relationship with current customers and provide a strategically targeted market for new customers.

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Sales Reporting

One of the most frequently pulled reports in Pos Software is a detailed sales report. Just as important is a report on the average amount spent per customer per sale. If you want to grow your company, then grow this number. Another great report is sales of individual goods, which show what is a well performing item and what is not. Take care of poor performing items on your menus and remove the excess overhead, allowing you to adjust your inventory to the market demands and clear out the clutter providing room for new items or a simpler menu. A good POS Software will have all these reports and more, Just like our DPos software.

Remove costly mistakes

In all business, mistakes are costly. Moreover, in small businesses. Having systems in place that lower or even remove the risk of a mistake is an important step to improving overall performance and customer satisfaction. A brilliant platform is provided by DPos to remove these mistakes. The software will have every available option in your menu categorised, priced and implemented into the software. Ensuring that only the possible outcome is the one input into the system.

Encourage Regular and Consistent Data Entry

This tip coincides with the first one—training your employees. Inconsistent data entry happens in virtually every company, because a couple workers opt out of using some of the functions in a software or find work-around to perform their job. To encourage employees to use all of the functions, establish rewards for them and present them during the training sessions.

A Growing Problem

A major study revealed that large and mid-sized corporations failed to utilise the software in place to effectively run their business. Unused software functions cost US business over $7 billion dollars a year. That figure equalled about $250 per computer. They warned against the rising tide of underutilised business software, and encouraged applying all aspects of the software. The authors of the study believed that same holds true for small businesses and that they investment in new hardware to facilitate these advancements was a solid investment. Your business can avoid the pitfalls of under-utilisation through understanding the functionality of DPos software in order to minimise loss of productivity and new business.

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Resources:

https://www.cioinsight.com/blogs/tackling-the-high-cost-of-unused-software.html

https://www.salesforce.com/blog/2014/08/5-roadblocks-to-mobile-sales-productivity-gp.html

https://smallbiztrends.com/2015/06/small-business-training-new-employees.html